Shipping policy

At Giloy, we strive to offer you a seamless shopping experience—from placing your order to receiving it at your doorstep. Below are the details of our shipping process to ensure smooth and timely delivery:

Delivery Time

We aim to deliver orders within 4-5 business days after confirmation. While we do our best to meet these timelines, occasional delays may occur due to unforeseen circumstances.

Shipping Costs

Shipping fees are applied at a flat rate and will be clearly displayed at checkout, so there are no surprises.

Service Area

We currently ship within Pakistan only and do not offer international shipping at this time.

Order Tracking

Once your order is dispatched, we’ll send you an email with a tracking number so you can monitor its progress until it reaches you.

Address Accuracy

Please review your shipping details carefully at checkout to avoid delivery issues. An accurate address ensures a hassle-free delivery.

Potential Delays

Factors such as weather or logistics issues may occasionally impact delivery times. We appreciate your understanding in such cases.

Customer Support

For any inquiries or assistance with your order, feel free to reach out to our support team at cs@mygiloy.com—we’re here to help!